You are invited to participate in a social business workshop led by ELS, Jive Software and Bruce Sharpe, Executive Director Enterprise Architecture and Planning from TeleTech Holdings.

We will discuss social trends in business and learn how to:

  • Increase revenues through partner and sales programs
  • Increase employee productivity and satisfaction
  • Improve the quality and efficiency of customer support environments
  • Reduce the cost of company-wide communications
  
 


 
 
 
 

About Bruce A. Sharpe
Executive Director Enterprise Architecture & Planning TeleTech Holdings

As Executive Director of Enterprise Architecture & Planning for TeleTech Holdings, Bruce leads a team of architects supporting the technology solution portfolio and standards for TeleTech, TeleTech Subsidiaries and business units; Newgen Results, Direct Alliance, Percepta, OnDemand and At Home. Since joining TeleTech in 2000, Bruce has led the creation of many technology solutions such as; reference architecture for VoIP contact center delivery, global workforce, network IVR, Social Knowledge Communities and other technologies for TeleTech’s GigaPOPTM data center infrastructure and applications. Bruce has over 25 years of Information Technology and leadership experience. Prior to joining TeleTech, he was Regional Director of Information Technology at Ticketmaster, the world’s leading ticketing company.

About ELSMG
ELS Marketing Group is a strategic marketing company that helps companies build stronger brands.�Our in-depth experience in both technology and marketing enables us to design solutions that deliver measurable results.� Our data-driven approach facilitates better decision making through key performance indicators and provides a foundation for smarter investment of sales and marketing dollars.

About Jive Software
Jive frees people to engage in open, natural business conversations and workflows that typically are trapped inside of emails, phone calls or meetings. As the leading enterprise-class suite of SBS applications for Global 2000 companies and governments, Jive combines social networking software, collaboration software, and community software into the first solution to effectively manage employees, customers, and partners on a unified platform built for tens of thousands of users and millions of page views.